I’ve run into this problem lately where my screen is zoomed in whenever I try to take a screen capture with Jing. I tried another screen capture tool called TinyTake and it also behaves similarly. Interestingly enough, Snipping Tool doesn’t do that (so I thought it was Jing’s problem initially). After searching high and low, I bumped into this very old thread that helps solved my problem! Turns out it is because I have the text zoomed in at 150% for my laptop display (which is not my primary display, but that impacts it still).
I’m copying the full text of that original post here in case that forum post goes away in the future and someone else runs into this problem :).
https://hyperionics.com/forum2/tm.aspx?m=11611
Unwanted “zoom” effect while making a capture (everything gets bigger on the screen)
On Windows 10 or 8 sometimes when you try to make e.g. a Region capture, or Window capture, everything suddenly becomes bigger – all windows, text etc. You can’t capture correctly everything you want. This happens if you change the “Text Size” setting in Windows Display Settings, but ignore the system advise to log off and on again. The simple solution for this problem is, of course, to log off, then log on again – or reboot your computer.
You can easily reproduce this behavior on any Windows 10 or 8:
– Right-click empty desktop – click Display settings
– If you have more than one monitor connected, click the one that is your “mail display”
– Move the slider below the monitors, described as “Change the size of text, apps and other…”. For example if you had it at 100%, move it to 125 or 150%
– Click Apply. Windows says – depending on version – that “Some apps will not look best” (Win10) or “will not work correctly” (Win8) until you log off and on again. Ignore Log Off (on Win10 click “Sign out later”)
Now try using HyperSnap “Capture region” or “Capture window” etc. The unwanted “zoom” effect will happen. As soon as you log off and on again, it will all work correctly. It’s a weird feature of Windows, they can’t make the system work correctly after you change this setting without re-logging.
Greg
